Hive Home
Hive Home Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hive Home 2.2 star rating from 13 reviews; 17% would recommend. Overall sentiment: mostly dissatisfied with products and support.
Key Takeaways for Future Customers
- Many Hive Home reviews report connection and pairing failures with the hub and app.
- Expect limited phone support; customers ask for live help rather than chat bots.
- Consider warranty, refunds, and subscription options before purchase.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service, long waits, and being cut off.
- Account transfer issues when buying a home and problems logging in.
- Price level perceived as high and refund/cancellation difficulties.
Positive Feedback
Some customers praised individual support agents who resolved connection and receiver issues efficiently.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hive Home 2.2 star rating from 13 reviews; 17% would recommend. Overall sentiment: mostly dissatisfied with products and support.
Key Takeaways for Future Customers
- Many Hive Home reviews report connection and pairing failures with the hub and app.
- Expect limited phone support; customers ask for live help rather than chat bots.
- Consider warranty, refunds, and subscription options before purchase.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service, long waits, and being cut off.
- Account transfer issues when buying a home and problems logging in.
- Price level perceived as high and refund/cancellation difficulties.
Positive Feedback
Some customers praised individual support agents who resolved connection and receiver issues efficiently.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradford, Bradford
Hive won’t connect with my email address
Answer the phone, nobody to talk to which is ridiculous when there equipment isn't working properly for me.
Preston, Lancashire
Can’t log in hive app
Thermometer is not working . I tried to log in hive app but cant log in .i bought this house recently from the seller , i think he have the log in details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Weybridge, Surrey
Dear Centrica Hive Support Team, I am...
- - Moved into 112 Sydney Road, Walton-on-Thames KT12 3SA.
- - Hive PFR-965 is linked to a previous account.
- - Please disconnect so I can register my own Hive.
Dear Centrica Hive Support Team,
I am writing to request your urgent assistance regarding a Hive device registered at my new property.
I have recently moved into the following address:
112 Sydney Road
Walton-on-Thames
KT12 3SA
It appears that the existing Hive system at the property is still registered under a previous account holder. As this is a rental property, I have no means of contacting the previous occupant to resolve this.
I have made several attempts to resolve this issue independently via your website and online guidance, including following all recommended steps, as well as seeking support through various online resources. Unfortunately, I have been unable to resolve the matter and have not been able to reach anyone directly for assistance.
I kindly request that the existing Hive account linked to this property be disconnected, so that I can register and connect the system to my own Hive account.
For reference, the device details are as follows:
Reference: PFR-965
I would appreciate it if someone could action this request as soon as possible and confirm once the disconnection has been completed, or contact me should you require any further information.
Thank you in advance for your assistance. I look forward to your prompt response.
Kind regards,
Tiffany Rogers
- It doesnt work
- Cant disconnect from previous owner
Preferred solution: The Hive system in my new home working
User's recommendation: TRy to contact anyone is impossible, all on the App or website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Keighley, Bradford
The Hive Hub won't connect to my phone...
So far it’s not been good I still can’t connect and no human to talk to at hive, it’s ridiculous
The Hive Hub won't connect to my phone when i am trying to set it up. Why is there no person to talk to on the phone it's ridiculous.
User's recommendation: To be able to ring up and talk to a proper person instead of emails and chat bots
Crewe, Cheshire East
I find it unbelievable that after...
- - Unable to reach a human at Hive after many calls.
- - British Gas introduced Hive and installed it.
- - We had British Gas home care.
I find it unbelievable that after trying for the hours and making numerous phone calls I find it impossible to. Speak to a human being that works for HIVE.
Even your your head office was unable to put me through and kept putting me through to a recording that was useless and finally cut me off. It was British Gas that introduced us to Hive and we had the Hive system installed We then had British Gas home care
User's recommendation: They should probably change there name to BEE HIVE so if you buy anything you won’t get STUNG
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Connection issue
- - Experienced mobile app connection issues and could not access the Thermostat.
- - Customer services performed a reset and the issue was resolved.
I experienced connection issues with my mobile app and was unable to access the Thermostat etc. I tried all I could to reconnect and pair up.
After numerous attempts myself, I contacted customer services and they very calmly, politely and professionally went through a reset process and all now resolved. Cannot fault the service received- I cannot recall the ladies name in person, but she was excellent throughout.
Preferred solution: Problem solved
User's recommendation: Highly recommend contacting customer services if you have issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liversedge, Kirklees
HiveThermostat under 1 year not working properly
- - Tried two helplines; both cut off.
- - On Hive, you must pay 1 quid to speak with a tech advisor; I expect the tech to last longer than a year.
Phone the Customers Service Helpline 0333202 ****. After choosing the correct option, I was 'basically told' to go online then I was cut off.
Tried a different number (found on the internet)01611****, same story as above. Went on the Hive site. 'Talked' to an assistant who ask me different questions and then proceeded to tell me that she was going to put me with a technical advisor. Great!
No, wrong, you've got to pay 1 quid then you can proceeded to 'speak' with the technical advisor!!! I paid good money for this latest technology and I expect it to last longer than 1 year!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wigan, Wigan
Excellent service
My issue, with the receivers was solved quickly and efficiently(once I had located said receivers!).
Very helpful service agent.
Leatherhead, Surrey
The installation address for a new hive is wrong
- - Cannot speak to anyone; the call was cut off.
- - Address shows as incorrect in the order; cannot confirm.
- - Manual address entry not accepted.
I cant speak with anyone and got cut off !!!
I trying to order a new hub but the installation. Address keeps coming up wrong on my order an so I do not want to order without confirming th address
I have tried manually inputting the address but it will not accept it !!!
And making me continue to write now is absolutely ridiculous !
Preferred solution: Soak with someone about an order
User's recommendation: Don’t cut them off !!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnet, Barnet
New app update is riddled with faults but they won’t take responsibility
- - App update stops heating on/off and the schedule.
- - Hive+ payment and signup are required for support.
- - The app is faulty; I won't replace with Hive.
Following the app update, I cannot switch on heating and restore the schedule. If I want support, I need to pay a fee and sign up for Hive+.
So they break my system, which previously worked fine, and apparently it's my problem, and I'm on my own. I need to replace the system, and clearly it will not be with another Hive system, not least because the one I have is not broken, it's just their app that's faulty. Unfortunately, I'm in Scotland and the house is in Dorset. The AI suggested that I operate the system manually.
Er, that kind of defeats the object of buying a Hive system! I'm disgusted and very annoyed.
- It does not work and they are not interested in helping
Preferred solution: Apology
User's recommendation: Do not buy a Hive if you believe in being treated fairly
Brent, Brent
Shocking
- - Two phone numbers were invalid; staff said they only speak to solar customers.
- - I will not use Hive products again due to poor after-sales service.
Two numbers to phone both invalid, when I did get through to someone they said they only speak to solar customers ad could not send me through to anyone else.
I will not use Hive products from now on your after sales is ***
Manchester, England
Not connecting
I am still unable to connect. If there is a customer service contact number I could speak to this would be much more helpful
Birmingham, England
Not working
Cant get the hive hub to work can someone please tell me how to do it, please please please please please
Motherwell, North Lanarkshire
Can not turn on or off on phone
- - Divorced; Hive account was in his name (James Lafferty).
- - It was moved to her name (Marion Lafferty) but stopped working after a phone update.
My husband and i are divorced the hive was in his name james lafferty,j200laf@***.com...he said that he took hive app off and put it in my name ...marionlafferty@***.com it did work on my phone until my phone done update...how can this be resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ilford, Redbridge
Totally unable to speak to a human, very frustrating. Wish I never had Hive I installed!!
As above.
Do better? Try answering the phone!!!
Seems that I Have to write at least one hundred characters to be able to post this message.
Preferred solution: Some help
User's recommendation: Stay away or at least try to contact customer service before buying
London, England
Not happy
- - The hive malfunctions and I’m unhappy.
- - The hive drains its batteries in about 2 weeks and won’t connect.
- - I want a refund or a replacement.
My hive keeps playing up and Im not happy Im an electrical engineer and have fitted may hives had one in my last house for over 5 years worked seamless ly
This new one in my house uses the batterys up I. 2 weeks then wont connect again
I was talking to your team Monday at 17:55 she started saying she couldnt here me and this was as she wanted to go home very disappointed I want my money back or a new. One
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